Customer Service Representative

15 hours ago


La Marque, Texas, United States U-Haul Full time
Job Summary:

We are seeking a motivated and friendly Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need on their journeys. This role involves working with customers, inspecting and maintaining equipment, and using technology to dispatch and return equipment. If you are a people person who loves helping others, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Assist customers with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Participate in ongoing continuous U-Haul education through U-Haul University

Requirements:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

This role involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights. You will also be required to move equipment weighing a minimum of 50 lbs. assisted or unassisted.

What We Offer:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

U-Haul is an Equal Opportunity Employer:

We are committed to creating a culture of health and wellness. As part of our commitment, we will not hire or re-hire individuals who use nicotine products in states where this is prohibited. We are an equal opportunity employer and welcome applications from all qualified candidates.

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