Craftsman and Customer Experience Specialist

6 days ago


Portland, Oregon, United States In Solidarity Project Full time

**About the Role**

CNOC Outdoors is a small, agile, and innovative company that specializes in making backpacking gear. We're looking for a skilled Craftsman and Customer Experience Specialist to join our team.

**Key Responsibilities**

  • Assemble and pack handmade trekking poles, working closely with the manufacturing team to optimize production processes and ensure high-quality products.
  • Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring a positive experience for our customers.
  • Lead DTC events, enhance customer experiences, and contribute to the development of our company's communication strategy.
  • Collaborate with the team to improve processes, develop new ideas, and drive innovation in our products and services.

**Requirements**

  • Experience in a retail or manufacturing environment, with a passion for working with customers and a willingness to learn new skills.
  • Ability to work with power tools, chemicals, and PPE, and a comfort level with using technology to communicate with customers.
  • Excellent communication and problem-solving skills, with a focus on delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

**What We Offer**

  • A competitive salary and benefits package, including bonuses and 401k matching.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • The chance to work with a talented team of professionals who are passionate about making a difference in the outdoor industry.


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