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Director of Operational Excellence

2 months ago

Juneau, Alaska, United States HomeSafe Alliance Full time
About the Role

HomeSafe Alliance is seeking a highly skilled and motivated Director of Operational Excellence to support operations in the movement of household goods.

Key Responsibilities:
  1. Deliver Exceptional Operations: Evaluate, measure, and continuously improve policies, practices, processes, systems, and USTRANSCOM service member customer experience to ensure consistently exceptional and efficient operations.
  2. Support Operational Excellence Team: Collaborate with the Operational Excellence team to enhance the company's long-range strategic plan and drive quality performance through Lean initiatives.
  3. Drive Execution of Lean Methodology: Implement Lean and continuous improvement methodology to deliver successful productivity, cost reduction, and/or quality improvement initiatives.
  4. Champion Training and Development: Foster formal training and ongoing growth and development across all operations personnel to ensure they have the necessary skills to excel in their roles.
  5. Process Improvement: Develop and implement process improvement flow-maps required for Operational Excellence.
  6. Develop Key Performance Indicators: Create and implement a management system designed around Key Performance Indicators that measure and improve delivery performance, asset utilization, customer quality, inbound delivery, and other measures.
  7. Deliver Expertise: Provide expertise to facilitate the development of initial assessments, initiative design documents, and monitoring of program and activities.
  8. Collaborate with Department Leads: Work with multiple department and function leads on various projects and initiatives.
  9. Remove Waste and Friction: Continuously identify and remove waste, friction, and frustration from operational processes.
Requirements:
  1. Education and Experience: Bachelor's degree in business, logistics/supply chain, or a related field, or equivalent practical experience. 15+ years of experience, with 5 years in logistics management or industry.
  2. Prior Household Goods Experience: Prior experience in household goods is required.
  3. U.S. Citizenship: Must be a U.S. citizen due to contractual requirements.
  4. Analytical and Problem-Solving Skills: Excellent analytical and problem-solving skills.
  5. Microsoft Office Experience: Microsoft Excel, PowerPoint, and Word experience.
Preferred Skills:
  1. Power BI Experience: Power BI experience is preferred.
  2. Team Building Experience: Experience building and developing cross-functional teams to solve problems and deliver excellent results.
Benefits:
  1. Medical, Dental, and Vision Insurance
  2. Paid Time Off (PTO): Three weeks of PTO for newly hired employees.
  3. 401(k)
  4. Health and Wellness Programs
  5. Disability, Life, and AD&D Insurance
  6. Employee Support Program
  7. Family Support: Bright Horizons, child and elder care services.
  8. Teladoc Medical Experts: Second opinion program.
  9. TRICARE Supplement Plan
  10. Voluntary Benefit Plans