Customer Service Specialist

5 days ago


Thornton, Colorado, United States O'Meara Volkswagen Full time
Job Overview

We are seeking a highly skilled Customer Service Specialist to join our O'Meara Volkswagen team. This role requires excellent communication, organizational and problem-solving skills.

Salary Range:$60,000 - $80,000 per year, depending on experience

Responsibilities
  • Maintain open communication with customers regarding their vehicle needs and concerns
  • Collaborate with technicians to determine necessary repairs or maintenance based on manufacturer recommendations or customer history
  • Monitor job progress and update customers on the status of their vehicle
  • Recommend additional services or maintenance as needed
  • Oversight of technician time management and efficiency
Requirements
  • High school diploma or equivalent required
  • Valid commercial driver's license and clean driving record
  • Accredited training in service advisor skills and quality control
  • At least 2 years of automotive service advisor experience
  • Proficient use of computers and business machines
Benefits
  • Competitive salary range
  • Benefits package including 401K, health insurance, and paid vacation
  • Opportunity for growth and professional development


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