Logistics and Customer Support Coordinator

2 weeks ago


Los Angeles, California, United States Spectraforce Technologies Full time

Position Title: Customer Service Coordinator II

Location: Woodland, CA

Duration: 2+ months

Position Overview:

The main responsibility of this role is to manage and organize PeopleSoft shipments in collaboration with the logistics team. Additional responsibilities include overseeing the reception area and guiding visitors and incoming calls. This position will also support the business security badge issuance process.

Key Responsibilities:

  1. Answering incoming calls and directing them to the appropriate personnel.
  2. Providing customers with information regarding product availability and conducting inventory checks.
  3. Monitoring the Orders inbox, entering orders into PeopleSoft, and generating packing slips for each order.
  4. Preparing necessary shipping documentation for international shipments, including health certificates, commercial invoices, packing slips, and Certificates of Analysis (COA).
  5. Ensuring that all daily orders are accompanied by packing slips for the shipping department.
  6. Providing scanned copies of export documentation for international orders to the shipping department.
  7. Maintaining effective communication with the shipping department concerning large and international orders, allowing for adequate freight arrangements.
  8. Applying for health certificates as required.
  9. Managing the issuance and administration of employee and visitor badges within the security system.

Qualifications:

1-2 years of experience in a clerical or office environment, preferably within a healthcare or medical setting.

Note: SPECTRAFORCE is dedicated to adhering to the California Privacy Rights Act (CPRA) and all relevant data privacy laws in the jurisdictions where it recruits and hires employees.



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