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Healthcare Registration Team Leader
2 months ago
Position Summary:
The Healthcare Registration Team Leader plays a crucial role in delivering direct services to patients and visitors while overseeing front desk personnel across various sites. Key responsibilities include managing patient registration and check-out processes, ensuring the accuracy of patient data and insurance details, and coordinating future clinic appointments. This position is also accountable for supervising the daily functions and staffing of the Front Desk department, which consists of 11 team members, while providing effective communication, training, and performance guidance.
Key Responsibilities:
- Welcome patients upon arrival and departure, ensuring efficient registration for clinic and radiology appointments.
- Confirm that patients have completed necessary documentation and collect insurance information.
- Utilize Healthia and/or Phreesia to verify patient insurance eligibility and accurately input data into NextGen.
- Assist patients in scheduling follow-up appointments and manage cancellations or rescheduling as needed.
- Support patients with enrollment in the patient portal.
- Maintain accurate electronic records of upcoming appointments in NextGen EPM and EHR.
- Update the provider database in NextGen to ensure proper tracking of referring providers.
- Regularly clean and organize front office areas to maintain a sanitized environment and adhere to daily opening and closing protocols.
- Review and correct Healthia insurance verification reports as necessary.
- Continuously learn and utilize new features of Phreesia.
- Collaborate effectively with team members and other departments to ensure seamless clinic operations and continuity of patient care.
- Ensure compliance with petty cash procedures.
- Oversee daily operations of the Front Desk across all office locations, including remote and satellite sites.
- Manage the daily workflow of the Front Desk department, addressing staffing issues and patient complaints promptly.
- Maintain appropriate staffing levels and manage timecard updates and PTO requests.
- Develop and implement best practices for the Front Desk, evaluating current processes and recommending improvements.
- Create and update departmental policies and procedures, along with a training manual to ensure consistent performance among front desk staff.
- Participate in the recruitment and onboarding of new staff members.
- Act as a liaison for patients with the Business Office, addressing inquiries and concerns while leading special projects related to revenue cycle management.
- Possess a solid understanding of medical insurance to ensure accurate billing information and referral processes.
- Fulfill all front desk duties as required by staffing needs.
- Lead and manage the training schedule for new front desk personnel, identifying necessary training for the entire team.
- Conduct regular staff meetings and one-on-one discussions with employees.
- Generate daily or monthly reports to monitor accuracy and productivity.
- Foster a positive work environment, encouraging teamwork among staff members.
- Ensure positive interactions and experiences for patients and staff through calm, professional, and knowledgeable communication.
- Maintain open communication with the Office Administrator regarding departmental issues and concerns.
- Address software-related issues with staff, including NextGen (EPM) and Entrada, collaborating with IT for resolution.
- Coordinate system upgrades with NextGen in partnership with Clinic and Office Administrators.
- Become proficient in analyzing data from the Company's Data Warehouse and NextGen reports.
- Monitor internal controls and checks within the department.
- Support staff in delivering the highest level of patient satisfaction.
- Ensure high-quality patient service through effective patient relations.
- Exhibit professionalism, compassion, and respect in all interactions with colleagues and patients.
- Promote company values and culture while striving to meet established goals and prioritize customer service.
- Adhere to confidentiality and compliance with all applicable laws and regulations, including HIPAA.
- Participate in educational activities and staff meetings as required.
- Perform additional duties as assigned.
Required Skills:
Knowledge of health insurance and supervisory capabilities.
Preferred Qualifications:
A minimum of 2 years of experience in Healthcare Insurance and 1-2 years of supervisory or management experience.
Experience Level:
Expert Level
About TEKsystems:
TEKsystems is a partner in transformation, helping clients activate ideas and solutions to leverage new opportunities. With a team of 80,000 professionals, we collaborate with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive meaningful change. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
