Team Coordinator, Admitting and Registration

4 weeks ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time
Job Summary

We are seeking a highly skilled Team Coordinator to join our Admitting and Registration team at Hennepin County Medical Center. This 0.80 FTE role will primarily work on-site, with a shift schedule of evenings/nights (7:30 PM - 4:00 AM) and rotating weekends.

Key Responsibilities
  • Support employees in their daily activities and assist management with coaching, training, and onboarding of assigned department employees.
  • Monitor and perform quality assurance audits to gauge competency of employees in the area of assigned discipline.
  • Assist management with monitoring schedule adherence and productivity expectations.
  • Assume a key team player role with other HHS teams, exchanging information, receiving, and delegating tasks as appropriate to the team to meet goals.
  • Accept escalated Supervisor/Manager inquiries from patients, physicians, and clinic staff and resolve the problem.
  • Respond to requests for information and support services from other HHS departments as requested.
  • Participate in building/maintaining relationship with all HHS departments and HHS department leadership.
  • Participate fully in department quality and improvement initiatives.
  • Maintain flexibility in work schedules to meet business needs, including overtime.
  • Review and investigate potential errors to determine if the error was caused by a workflow, a system/technology, or by an employee. Provide necessary coaching and/or recommendations on enhancing workflows, resources, or leveraging technology within Epic or a specific department application(s).
  • Actively work with our EHR team as a department SME, testing, training, and communication for Epic upgrades.
Requirements
  • Three years' experience in data look-up/data entry, customer service involving complex analytical problem-solving skills, and a healthcare setting with emphasis in a customer service/medical industry.
  • Experience in a team lead role, healthcare operations, and knowledge of basic medical insurance theory are highly preferred.
  • Basic knowledge of medical terminology, ability to organize work under pressure, and type 45 w.p.m. or greater are required.
  • Time management and sound decision-making skills, ability to work in a fast-paced, continually changing environment, and knowledge of all software and hardware computerized equipment used by HHS departments are also required.
About Hennepin County Medical Center

Hennepin County Medical Center is an integrated system of care that includes a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County.

We believe equity is essential for optimal health outcomes and are committed to achieving optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health.

We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging.

We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives.

We are dedicated to providing equal employment opportunities to both current and prospective employees.

We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception.

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