Guest Service Representative

3 weeks ago

San Diego, California, United States Sonesta International Hotels Full time
Job Summary

The Guest Service Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk. This role requires a high level of customer service skills, attention to detail, and ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process all cash and credit card transactions accurately and efficiently, adhering to established procedures and maintaining the security of cash and credit card transactions.
  • Responsible for maintaining the security of guest information and adhering to all local laws and regulations regarding health, safety, and alcohol services.
  • May be required to book guest reservations, process cancellations, revisions, and information updates, and up-sell rooms to maximize revenue.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Requirements
  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • Valid driver's license required.
Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
What We Offer

Sonesta International Hotels is a dynamic and growing company that offers a range of benefits and opportunities for career advancement. We are committed to providing our employees with a positive and supportive work environment, and we are proud to offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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