Front Office Supervisor

3 weeks ago


Folsom, California, United States Residence Inn Folsom Full time
Job Title: Front Office Supervisor

At Residence Inn Folsom, we are seeking a highly skilled and customer-focused Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience, and maximizing room revenue and occupancy.

Key Responsibilities:
  • Provide attentive and courteous service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Monitor and maintain the front office log and trace file, ensuring all transactions are accurately recorded and up-to-date.
  • Assist guests with packages, mail, and messages, and ensure timely delivery of these items.
  • Collaborate with the housekeeping team to ensure rooms are ready for check-in and that any issues are promptly addressed.
  • Maintain a clean and organized work area, adhering to hotel standards and ensuring a positive guest experience.
  • Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is an asset.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive hourly rate of $20.00.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.


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