Card Fraud Prevention Specialist
2 weeks ago
USC Credit Union is seeking an experienced Card Fraud Analyst to join our team. This role reports directly to the Operations Manager and is responsible for card fraud prevention and risk management activities to mitigate exposure to potential fraudulent activities.
Key Responsibilities- Prevent, detect, and investigate suspicious card activity to minimize fraud loss and chargeback rates.
- Perform in-depth analysis of suspicious activity and/or high-risk transactions, assess levels of risk, and determine if improper activity has occurred.
- Make appropriate recommendations to mitigate potential losses.
- Develop, maintain, and update card fraud prevention strategies and initiatives.
- Identify innovative ways to reduce fraud and make recommendations to management.
- Identify, configure, and implement card fraud detection tools; ensure detection actions do not impede operational efficiency.
- Monitor multiple systems and applications in real-time or near real-time, exercising judgment and making decisions, to prevent and detect fraudulent usage of USC Credit Union payment system.
- Coordinate recovery of losses due to fraudulent activity.
- Serve as subject matter expert (SME) regarding card fraud functions, systems, and policies. Ensure compliance with all applicable policies, procedures, and regulations.
- Support management in developing, implementing, and conducting trainings to educate credit union staff on identifying and responding to potential security violation situations.
- Review daily reports to identify and verify potential fraudulent activities.
- Produce monthly fraud analysis, identifying trends and providing actionable recommendations to improve the efficiency and effectiveness of mitigation programs.
- Develop and implement analytics, producing related reports to outline the department's progress.
- High school or equivalent.
- 1 year of experience in loss prevention/fraud investigation.
- Excellent written and oral communication skills, and an exemplary attention to detail.
- Demonstrated ability to work independently with minimal supervision, deftly handle time-sensitive matters, meet strict deadlines, and sometimes confidential tasks.
- Advanced judgment, analytical, and decision-making skills.
- Thorough knowledge of PC computing environment.
- Demonstrated experience with office management software/tools (e.g. Google suite), databases/data warehouses, and reporting/query tools (e.g., Brio, MS Query, Crystal Reports).
- Ability to develop reports from multiple streams of data, interpret trends, and present information to varied audiences.
- 3 years experience related experience with debit/credit card processing, and/or equivalent combination of education and experience required.
- 3 years experience with FICO Falcon card Fraud Manager (or comparable card fraud detection system/tools).
- Medical through USC Network, Blue Cross, or Kaiser.
- Dental.
- Vision.
- Dependent Care and Health Care Flexible Spending Accounts (FSAs).
- Retirement with up to 10% employer contributions.
- Tuition reimbursement.
- Paid Time Off (PTO) including, 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, and up to 24 vacation days (based on tenure).
- Paid life and many other voluntary insurance benefits.
- WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness.
- Other generous perks and discounts.
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