Customer Experience Liaison

3 weeks ago


Billings, Montana, United States Reciprocity Industries Full time
Job Overview

The Customer Experience Liaison is a pivotal role within Reciprocity Industries, serving as the primary point of contact for clients seeking support. This position sets the tone for professionalism and responsiveness, ensuring clients are greeted warmly and receive accurate information about their cases.

Responsibilities:
  • Answer inbound calls, providing a professional first impression by warmly greeting clients and addressing their concerns.
  • Maintain regular communication with clients via outbound calls to update them on case progress or gather additional information as needed.
  • Deliver detailed and accurate information about client cases, adhering to confidentiality and sensitivity guidelines.
  • Keep clients informed of any updates or changes regarding their case, ensuring clarity and understanding.
  • Maintain high levels of professionalism and confidentiality at all times.
  • Manage client expectations through exceptional customer service, fostering trust and satisfaction.
  • Document all client interactions in the case management tool, guaranteeing current and accurate records.
  • Collaborate with legal teams to gather and verify case updates and accurate information.
Requirements:
  • Must be at least 18 years of age or older.
  • Preferred to have at least 2-3 years of call center experience.
  • Excellent verbal and written communication skills.
  • Superior interpersonal and customer service skills.
  • Comprehensive technical skills to efficiently manage communication tools and client management software.
  • High attention to detail to ensure accuracy in case information and client records.
  • Ability to operate effectively in a fast-paced environment with evolving requirements and priorities.
Estimated Salary: $45,000 - $60,000 per year

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