Customer Experience Liaison
3 weeks ago
The Customer Experience Liaison is a pivotal role within Reciprocity Industries, serving as the primary point of contact for clients seeking support. This position sets the tone for professionalism and responsiveness, ensuring clients are greeted warmly and receive accurate information about their cases.
Responsibilities:- Answer inbound calls, providing a professional first impression by warmly greeting clients and addressing their concerns.
- Maintain regular communication with clients via outbound calls to update them on case progress or gather additional information as needed.
- Deliver detailed and accurate information about client cases, adhering to confidentiality and sensitivity guidelines.
- Keep clients informed of any updates or changes regarding their case, ensuring clarity and understanding.
- Maintain high levels of professionalism and confidentiality at all times.
- Manage client expectations through exceptional customer service, fostering trust and satisfaction.
- Document all client interactions in the case management tool, guaranteeing current and accurate records.
- Collaborate with legal teams to gather and verify case updates and accurate information.
- Must be at least 18 years of age or older.
- Preferred to have at least 2-3 years of call center experience.
- Excellent verbal and written communication skills.
- Superior interpersonal and customer service skills.
- Comprehensive technical skills to efficiently manage communication tools and client management software.
- High attention to detail to ensure accuracy in case information and client records.
- Ability to operate effectively in a fast-paced environment with evolving requirements and priorities.
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Customer Service Liaison
5 days ago
Billings, Montana, United States Bass Pro Shops Full timeCustomer Service LiaisonWe are seeking a highly motivated and customer-focused individual to excel in the role of Customer Service Liaison at Bass Pro Shops.Duties and Responsibilities:Secure all firearms brought into the store with trigger locksCheck in all Vendor representatives, completing the necessary visitor log information and controlling the visitor...
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Customer Service Liaison
3 weeks ago
Billings, Montana, United States State Farm Insurance Full time**State Farm Insurance Job Overview**As a Customer Service Representative at State Farm Insurance, you will be responsible for:Providing accurate and timely information regarding insurance products and servicesAssisting customers with inquiries, complaints, and policy changesProcessing policy applications, renewals, and cancellationsHandling billing and...
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Medical Support Liaison
3 weeks ago
Billings, Montana, United States Dope Doctors Full timeDope Doctors is a healthcare provider dedicated to delivering exceptional patient experiences. We are seeking a highly skilled Medical Support Liaison to join our team.About the Role:The Medical Support Liaison will provide comprehensive support to patients through various communication channels, ensuring timely follow-up and seamless coordination with...
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Customer Experience Associate
7 days ago
Billings, Montana, United States Torrid Full timeAt Torrid, we believe that providing exceptional customer experiences is the key to building long-term relationships and driving business growth. As a Customer Experience Associate, you will be responsible for creating memorable interactions with our customers and ensuring they have a positive experience in our stores.Main Responsibilities:Engaging with...
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Customer Experience Specialist
2 weeks ago
Billings, Montana, United States Border Foods LLC Full timeAt Border Foods, we are dedicated to making lives better for our customers and employees alike. Our purpose is at the heart of everything we do, and we take pride in our family culture that fosters growth and development.The Team Member role is a vital part of bringing this purpose to life. As a representative of our brand, you will be responsible for...
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Customer Experience Ambassador
5 days ago
Billings, Montana, United States Nothing Bundt Cakes Full timeCompany Overview: Nothing Bundt Cakes is a leading bakery chain committed to bringing joy to our guests and communities. We value a warm and welcoming work environment where team members embody our brand's spirit and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections.Salary: $12.50 - $13.50 per hour. Compensation...
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Sales and Customer Experience Specialist
5 days ago
Billings, Montana, United States Wireless Revolution LLC Full timeJob OverviewAs a Sales and Customer Experience Specialist, you'll play a crucial role in driving sales growth and providing top-notch customer service at Wireless Revolution LLC.You'll be responsible for selling wireless products and services, as well as participating in outside sales events and promotions. A strong understanding of customer needs and...
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Customer Service Liaison
3 weeks ago
Billings, Montana, United States AVA Law Group PLLC Full timeAbout AVA Law Group PLLCA professional law firm dedicated to providing exceptional service to our clients.
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Retail Team Member
5 days ago
Billings, Montana, United States Cost Plus World Market Full timeWe're seeking a Retail Team Member - Customer Experience Specialist to help us deliver world-class service to our customers. As a Sales Floor Assistant, you'll play a critical role in creating a welcoming and engaging store experience.Your responsibilities will include:Engaging with customers, responding to their questions and concerns, and providing...
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Retail Associate Liaison
2 weeks ago
Billings, Montana, United States Bass Pro Shops Full timeBecome a part of the Bass Pro Shops team as a Customer Service Outfitter. In this role, you'll be responsible for ensuring all firearms brought into the store are securely stored with trigger locks. Additionally, you'll check in vendor representatives and complete necessary visitor log information while controlling their badges.As a key member of our team,...
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Restaurant Server Team Member
2 weeks ago
Billings, Montana, United States Old Chicago Pizza & Taproom Full timeOld Chicago Pizza & Taproom is seeking a skilled Restaurant Server to join our team. With a focus on delivering exceptional customer experiences, this role requires individuals who are passionate about providing top-notch service while ensuring timely order delivery and maintaining a clean dining environment.Job SummaryWe're looking for a highly motivated...
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Administrative Liaison Specialist
3 weeks ago
Billings, Montana, United States Montana State University Billings Full timeWe are seeking an Administrative Associate to join our team at Montana State University Billings. This is a fantastic opportunity for someone who enjoys working in a fast-paced office environment and providing excellent customer service.About the RoleThis Administrative Associate role will be responsible for dispatching University Police Officers, logging...
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Experience Guide
5 days ago
Billings, Montana, United States Lava Island Full timeAbout UsLava Island is committed to creating a fun and inclusive environment for families and individuals of all ages. Our goal is to provide a unique and memorable experience for our guests, while also promoting physical activity and social interaction.Job DescriptionAs an Adventure Crew Member, you will play a vital role in achieving our goals. Your...
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Fitness Experience Ambassador
3 weeks ago
Billings, Montana, United States Planet Fitness Inc. Full timeAbout UsPlanet Fitness Inc. is a leading fitness center chain in the United States, committed to providing an affordable and high-quality fitness experience for its members.We are seeking a dedicated and customer-focused individual to join our team as a Member Services Representative. This role is perfect for someone who enjoys working with people, is...
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Creative Event Experience Specialist
3 weeks ago
Billings, Montana, United States Michael's Inc Full timeJob OverviewWe are seeking a highly skilled Creative Event Experience Specialist to join our team at Michaels Inc.The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. As a Creative Event Experience Specialist, you will be responsible for planning and coordinating...
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Customer Service Representative
1 week ago
Billings, Montana, United States Nemont Full timeNemont is seeking a highly motivated Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our subscribers.Job SummaryThis role may be located in Billings or Worden. You will interact with customers via phone or in person, responding...
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Customer Service Advisor
3 weeks ago
Billings, Montana, United States Kohl's Full timeWe are seeking a Customer Service Advisor to join our team at Kohl's. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service and resolving customer issues. Your primary objective will be to meet or exceed individual sales goals while providing a positive shopping experience for customers.Key...
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Customer Service Associate
1 week ago
Billings, Montana, United States Bonnie Dedmore - State Farm Agent Full timeJob OverviewAs a Customer Service Representative with Bonnie Dedmore State Farm Insurance Agency, you will play a critical role in generating exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your...
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Dental Office Patient Experience Specialist
3 weeks ago
Billings, Montana, United States TN Specialty Dental Services, PLLC Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Dental Office Patient Experience Specialist to join our team at TN Specialty Dental Services, PLLC. As a key member of our front office staff, you will play a vital role in delivering exceptional patient experiences, ensuring seamless communication, and maintaining the highest standards of...
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Customer Service Expert
5 days ago
Billings, Montana, United States Enterprise Mobility Inc Full timeJob OverviewWe are seeking a highly motivated Customer Service Expert to join our team at Enterprise Mobility Inc. in Billings, MT. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and ensuring the satisfaction of our customers.This is a full-time position working 40 hours a week with...