Restaurant Server Team Member

3 days ago

Billings, Montana, United States Old Chicago Pizza & Taproom Full time

Old Chicago Pizza & Taproom is seeking a skilled Restaurant Server to join our team. With a focus on delivering exceptional customer experiences, this role requires individuals who are passionate about providing top-notch service while ensuring timely order delivery and maintaining a clean dining environment.

Job Summary

We're looking for a highly motivated and organized Restaurant Server to take orders, manage tables, and ensure seamless communication with the kitchen staff. As a key member of our team, you'll be responsible for creating memorable dining experiences by being attentive, friendly, and responsive to guest needs.

This is a fantastic opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. If you're an enthusiastic and dedicated individual with a passion for delivering outstanding customer service, we'd love to hear from you

Responsibilities:
  • Greeting, Seating, and Escorting Guests: Welcome guests upon arrival, escort them to their table, and ensure they have everything they need to feel comfortable and relaxed.
  • Menu Recommendations and Additional Information: Offer personalized menu suggestions and provide detailed information about our offerings, including specials and promotions.
  • Upselling Additional Products: Encourage guests to try additional items or upgrade their orders when appropriate, all while maintaining a friendly and approachable demeanor.
  • Checking IDs to Prevent Minors from Ordering Alcoholic Beverages: Verify the age of guests attempting to order alcoholic beverages to ensure compliance with local regulations.
  • Taking Orders using Software, Order Slips, or by Memorization: Accurately record orders using our point-of-sale system, order slips, or through memorization, ensuring that every detail is captured correctly.
  • Communicating Order Details to the Kitchen Staff: Clearly convey order details to the kitchen team to guarantee prompt and accurate preparation.
  • Delivering Food and Beverages in a Timely Fashion: Present dishes and beverages in a timely manner, ensuring that guests receive their orders promptly and efficiently.
  • Delivering Checks and Collecting Bill Payments: Provide guests with their final bill and accept payment in a professional and courteous manner.
  • Cleaning and Maintaining the Appearance of Tables and Tableware: Ensure that tables and tableware are spotless and well-maintained throughout each shift, creating a clean and inviting atmosphere for guests.
  • Providing Exceptional Customer Experience: Anticipate and respond to guest needs, address concerns promptly, and strive to exceed expectations at every interaction.
Requirements:
  • Prior Experience as a Waiter/Waitress: Possess relevant experience in a restaurant or food service setting, preferably with a strong track record of delivering excellent customer service.
  • Teamwork and Communication Skills: Demonstrate effective teamwork and communication skills, ensuring seamless collaboration with colleagues to deliver exceptional results.
  • Ability to Handle Money Transactions Responsibly: Accurately handle cash and credit transactions, maintain attention to detail, and follow established procedures to prevent errors.
  • Multitasking and Adaptability: Proven ability to multitask and adapt to changing situations, prioritizing tasks effectively and managing stress levels during peak periods.
  • Flexibility and Shift Work: Willingness to work flexible schedules, including evenings, weekends, and holidays, as needed.
  • High School Diploma: Possess a high school diploma or equivalent, demonstrating a basic understanding of arithmetic and literacy skills.

Salary: $25,000 - $35,000 per year (based on experience)

About Old Chicago Pizza & Taproom: We're a vibrant and family-friendly establishment dedicated to serving up delicious pizzas, craft beers, and unforgettable memories. Our commitment to quality, community, and employee satisfaction drives everything we do.

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