Automotive Service Advisor
5 days ago
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at CGR-28 Anderson Greer, LLC. As an Automotive Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.
Key Responsibilities- Customer Interaction
- Meet and greet customers in a timely and friendly manner, obtaining vehicle information and discussing their service needs.
- Listen attentively to customers' concerns and provide clear explanations of recommended services and repairs.
- Communicate effectively with customers regarding service status, repairs, and estimated costs.
- Service Coordination
- Coordinate with technicians to ensure timely and efficient service completion.
- Prepare and review repair orders, ensuring accuracy and completeness.
- Notify customers of any changes to service estimates or schedules.
- Administrative Tasks
- Process payments and handle customer transactions.
- Maintain accurate records of customer interactions and service history.
- Participate in ongoing training and professional development to stay up-to-date on industry knowledge and best practices.
- Education and Experience
- Associate's degree or equivalent from a two-year college or technical school.
- One to two years of experience in a customer-facing role, preferably in the automotive industry.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic computer skills and familiarity with automotive software.
- ASE certifications and manufacturer training are a plus.
- Competitive Compensation and Benefits
- Ongoing Training and Development Opportunities
- A Dynamic and Supportive Work Environment
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