Route Sales Associate

3 weeks ago


Denver, Colorado, United States Farmer Brothers Full time
Job Summary

We are seeking a highly motivated and customer-focused Route Sales Associate to join our team at Farmer Brothers. As a key member of our sales and marketing team, you will be responsible for delivering exceptional customer service, ensuring customers are in-stock and serviced as scheduled, and promoting our coffee, tea, and related products to customers in your assigned area.

Key Responsibilities
  • Provide route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
  • Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
  • Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
  • Responsible for escalating customer issues quickly to the ARM and ensuring customer satisfaction.
  • Manage invoices, inventory, and collections daily when on a route.
  • Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
  • Notify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
  • Assist ARM on customer related matters as assigned.
  • Become familiar with brewing equipment and learn to make basic repairs or adjustments.
  • Consistently execute the Farmer Brothers customer "The Farmer Brothers Way to Sell" to drive customer satisfaction and loyalty.
  • May perform other duties as assigned including assisting in accounts receivable collections and customer service activities.
  • May perform warehousing duties when necessary.
Requirements
  • High School Diploma or G.E.D. required.
  • Route delivery experience preferred but not required.
  • Customer service background preferred.
  • Previous foodservice industry experience preferred.
  • Must be able to complete a successful DOT physical, possess a valid driver's license and clean driving record.
Personal and Professional Skills
  • Mechanical aptitude with company hardware and software products.
  • Proficient in assessing customer needs.
  • Fully supports and stands behind business goals.
  • Readily identifies issues, problems or opportunities.
  • Is aware of impact self has on others.
  • Uses active listening and communicates effectively with customers or management.
  • Identifies new opportunities and proactively works to grow the business.
  • Able to build rapport and cooperative relationships with customers and work effectively with customers and employees.
  • Uses sound business judgement and work independently with little supervision.

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