Customer Experience Specialist

4 days ago


Roanoke, Virginia, United States Graybar Full time

We are seeking a talented Customer Service Representative to join our team at Graybar. As a key contact and liaison for customers, you will be responsible for ensuring their total satisfaction.

About the Role:

This is a full-time position working Monday through Friday, 8:00am - 5:00pm. The expected rate of pay for this position is starting at $22.00 per hour, depending on experience.

Responsibilities:

  • Ensure every customer experience is top-notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims

Requirements:

  • Strong communication skills
  • A passion for customer service
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • 4+ years of experience preferred
  • 2-year or 4-year degree preferred

Benefits:

  • Multiple plan options for medical, dental, vision, and prescription drug benefits
  • Life insurance coverage for you and options for your family
  • Save on expenses with flexible spending accounts
  • Enjoy our disability benefits at no cost to you
  • Share in our success with profit-sharing plans
  • 401(k) savings plan with company match to help secure your future
  • Paid vacation and sick days to spend time away from work or in case of an illness
  • Rest and recharge during our paid holidays throughout the year
  • Volunteer with community time off to give back to the community
  • Predictable work schedules to plan your life: no weekends or nights for most roles
  • Celebrate your and others' achievements with our employee recognition program
  • Reach your career goals with our educational reimbursement and career development programs
  • And more perks that support your well-being and career growth

Graybar is an equal opportunity employer committed to diversity and inclusion.

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