Customer Experience Specialist
4 days ago
We are seeking a talented Customer Service Representative to join our team at Graybar. As a key contact and liaison for customers, you will be responsible for ensuring their total satisfaction.
About the Role:
This is a full-time position working Monday through Friday, 8:00am - 5:00pm. The expected rate of pay for this position is starting at $22.00 per hour, depending on experience.
Responsibilities:
- Ensure every customer experience is top-notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims
Requirements:
- Strong communication skills
- A passion for customer service
- Ability to handle a variety of customer situations with enthusiasm and tact
- 4+ years of experience preferred
- 2-year or 4-year degree preferred
Benefits:
- Multiple plan options for medical, dental, vision, and prescription drug benefits
- Life insurance coverage for you and options for your family
- Save on expenses with flexible spending accounts
- Enjoy our disability benefits at no cost to you
- Share in our success with profit-sharing plans
- 401(k) savings plan with company match to help secure your future
- Paid vacation and sick days to spend time away from work or in case of an illness
- Rest and recharge during our paid holidays throughout the year
- Volunteer with community time off to give back to the community
- Predictable work schedules to plan your life: no weekends or nights for most roles
- Celebrate your and others' achievements with our employee recognition program
- Reach your career goals with our educational reimbursement and career development programs
- And more perks that support your well-being and career growth
Graybar is an equal opportunity employer committed to diversity and inclusion.
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