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Help Desk Specialist

2 months ago

Arlington Heights, Illinois, United States Tree Top Staffing LLC Full time
Job Title: Help Desk Specialist

We are seeking a skilled Help Desk Specialist to provide technical support to users in an efficient and accurate manner.

Key Responsibilities:
  • Provide support for employees across multiple avenues of contact, including email, phone, ticketing software, and dial-in support.
  • Perform scheduled maintenance and upgrades on company desktops, laptops, printers, telephones, and badges.
  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Active Directory tasks limited to creating and disabling users, and providing access within Company Security Policy standards.
  • Support office products and administer tasks in Office 365.
  • Assess, alert, triage, and remediate production outages/incidents.
  • Install, configure, and maintain desktop and laptop PCs and peripherals such as printers.
  • Install and configure application and operating system software and upgrades.
  • Troubleshoot and repair hardware and network connectivity issues.
  • Remove old equipment and perform data migration to new machines.
Requirements:
  • Ability to troubleshoot issues, identify solutions, and appropriately escalate issues.
  • Excellent organizational skills and ability to multitask in a dynamic and demanding production environment.
  • Excellent problem-solving, communication, and interpersonal skills, along with patience, and exceptional customer-service orientation.
  • Knowledge of overall system and network configurations to instruct users, isolate problems, install upgrades, perform maintenance work, and evaluate system usage and performance.
  • Knowledge of remote support tools and techniques.
  • Familiarity with Mac OS a plus.
  • 1-3 years' experience supporting/implementing Microsoft technologies and web/networked computing environments.
  • Experience working in support environment including managing support tickets, diagnostics, escalation routines, and issue resolution closure.
  • Windows 7 & 10 Support.
  • Experience with Intune.
Compensation:

$38.00 per hour.

At Tree Top Staffing, we take pride in helping job seekers find their ideal role and employers find the right candidate for their company.

Our organization is instantiated by experienced professionals providing full-service employment solutions including contract, contract-to-hire, and direct-hire placements within multiple lines of business.

We adhere to a set of 4 defining principles encapsulating Servitude, Accountability, Integrity, and Discipline.

If you make a promise, keep it, as your actions prove your greatness. Our goal at Tree Top Staffing is to set our clients and consultants up for success.

It is imperative to ensure an all-around fit from both sides for long-term relations to thrive.