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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping solutions.
- Sales and Revenue Growth: Meet or exceed sales targets, identifying opportunities to upsell and cross-sell our products and services.
- Store Operations: Maintain a clean, safe, and organized retail store environment, adhering to company standards and procedures.
- Team Collaboration: Work collaboratively with other team members to achieve sales goals, share knowledge, and provide support.
- Education: High school diploma or equivalent required.
- Experience: 6+ months of specialized experience in customer service, sales, or retail environment.
- Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
This role requires standing for extended periods, moving and lifting up to 55 pounds, and working in a fast-paced retail environment. The ability to work with minimal supervision and maintain attention and concentration for extended periods is essential.
