Travel Center Operations Manager

4 weeks ago


Knoxville, Tennessee, United States Pilot Company Full time
Job Summary

Pilot Company is seeking a highly motivated and customer-focused individual to join our team as a Travel Center Shift Lead. As a key member of our operations team, you will be responsible for supervising employees and ensuring the smooth operation of our travel centers.

Key Responsibilities
  • Supervise Employees: Lead and motivate a team of employees to provide exceptional customer service and ensure the efficient operation of the store.
  • Store Operations: Oversee the daily operations of the store, including inventory management, customer service, and cash handling.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide a positive customer experience.
  • Team Collaboration: Work closely with other team members to achieve store goals and objectives.
  • Adaptability: Be flexible and able to work a variety of shifts, including nights, days, weekends, and holidays.
Requirements
  • Previous Experience: Previous experience in retail operations or a related field.
  • Customer Service Skills: Excellent customer service skills and the ability to maintain a customer-focused culture.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, and vendors.
  • Technical Skills: Proficiency with a calculator, computer, and other equipment.
  • Background Check: Pass a background check.
Benefits
  • Fuel Discount: Receive a discount on fuel purchases.
  • Nation-wide Medical Plan: Participate in a comprehensive medical plan.
  • Dental and Vision: Receive dental and vision coverage.
  • 401(k): Participate in a 401(k) retirement plan.
  • Flexible Spending Accounts: Utilize flexible spending accounts for medical and dependent care expenses.
  • Adoption Assistance: Receive adoption assistance.
  • Tuition Reimbursement: Participate in a tuition reimbursement program.
  • Flexible Schedule: Work a flexible schedule, including nights, days, weekends, and holidays.
  • Weekly Pay: Receive weekly pay.


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