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Customer Service Team Lead

2 months ago

Burnsville, Minnesota, United States Ingles Markets Full time

About Ingles Markets

Ingles Markets is a leading grocery store chain in the southeastern United States, committed to providing exceptional customer service and quality products to our customers.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Manager. As a key member of our store team, you will be responsible for ensuring that our customers receive the highest level of service and support.

Key Responsibilities

  • Provide exceptional customer service and support to our customers, responding to their needs and concerns in a timely and professional manner.
  • Work closely with our store team to ensure that our customers receive a seamless and positive shopping experience.
  • Assist with the management of our store's operations, including inventory management, scheduling, and customer feedback.
  • Develop and implement strategies to improve customer satisfaction and loyalty.

Requirements

  • High school diploma or equivalent required; related experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment and adapt to changing priorities and situations.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.