Global Service Delivery Manager

3 weeks ago


San Jose, California, United States Nile Global Inc Full time

Nile Global Inc. is a leading provider of enterprise networking services, seeking an experienced Global Service Delivery Manager - Enterprise Networking. This role will oversee the delivery of our cutting-edge networking services across a global customer base.

The ideal candidate will have proven experience in service delivery management within the networking or IT services industry, with a focus on global scale operations.

Key responsibilities include:

  • Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs.
  • Customer Satisfaction: Serve as the primary point of contact for customers, addressing their needs, resolving issues, and ensuring a superior customer experience.
  • Service Management: Implement and manage ITIL-based service management processes tailored to networking and AI-driven architectures.
  • Performance Optimization: Leverage AI-driven insights to continuously monitor and optimize network performance, proactively addressing potential issues.
  • Security and Compliance: Ensure all service delivery processes align with zero trust security principles and industry compliance standards.

We offer a competitive salary of $120,000 per year, plus benefits.



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