Client Care Team Lead

4 weeks ago


New Rochelle, New York, United States Choice Of New Rochelle In Full time
Job Description

Purpose of Role:

As a key member of the Choice Of New Rochelle In team, the Client Care Supervisor will oversee a team of client care coordinators, ensuring the delivery of high-quality case management services to individuals with mental health and/or chronic health conditions.

Key Responsibilities:

  • Supervise, train, and develop client care coordinators to address client needs, resolve issues, and connect clients to resources.
  • Monitor and verify monthly Medicaid billable services.
  • Lead and coach the team to develop problem-solving, communication, and advocacy skills.
  • Develop relationships with outside agencies to ensure effective care coordination.

Requirements:

  • Valid Driver's License
  • BA in Human Services, Psychology, or 5 yrs equivalent work experience.
  • 2 yrs prior supervisory experience is highly preferred.
  • Computer literacy required.


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