Customer Experience Representative

4 weeks ago


Providence, Rhode Island, United States CarMax Full time
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that every customer has a positive experience buying and selling cars.

Key Responsibilities
  • Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
  • Conduct vehicle condition assessments and communicate information to customers to ensure accurate appraisals.
  • Manage vehicle inventory, including checking in and receiving vehicles, completing daily scanning and reconciliation, and performing cosmetic inspections.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices to ensure accuracy of documentation.
Requirements
  • Demonstrate exceptional communication skills and ability to build strong relationships with customers and colleagues.
  • Display confidence in self, product, and CarMax.
  • Ability to work in a fast-paced environment and manage multiple tasks with limited supervision.
  • High School Diploma or equivalent required; sales and customer service experience preferred.
  • Valid driver's license and basic skills with Microsoft Office Suite required.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a dynamic and growing company with over 200 locations nationwide, and we are seeking talented individuals to join our team.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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