Customer Experience Specialist

1 week ago


Fond du Lac, Wisconsin, United States TDS Telecom Full time
Unlock New Opportunities with TDS Telecom

We are seeking a skilled Customer Experience Specialist to join our retail team in Fond du Lac, WI. As a key member of our team, you will play a vital role in delivering exceptional customer service and promoting our services to both existing and new customers.

Key Responsibilities:

  • Provide top-notch customer support through phone and face-to-face interactions
  • Sell services to customers, focusing on their needs and preferences
  • Utilize negotiation and interpersonal communication skills to prevent customer churn
  • Collaborate with other teams to resolve complex issues and ensure long-term solutions
  • Maintain a clean and organized retail office environment

Requirements:

  • 1+ year's experience in customer service or sales
  • 2+ years of computer experience, including proficiency in Microsoft applications
  • Excellent attendance record and ability to meet performance metrics

About the Opportunity:

This is a full-time position offering a competitive salary range of $19.88-$25.97 per hour, depending on experience. Our benefits package includes medical, dental, vision coverage, 401(k) plan, paid time off, and more.

TDS Telecom: A Leader in Telecommunications

TDS Telecom is a rapidly growing technology company delivering high-speed internet, TV entertainment, and phone services to communities throughout the U.S. With a focus on customer satisfaction and innovation, we strive to make a positive impact in the lives of our customers and employees.



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