Customer Service Associate

6 days ago


Fond du Lac, Wisconsin, United States LoanMax Title Loans Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at LoanMax Title Loans. As a key member of our team, you will be responsible for delivering exceptional customer experiences to potential borrowers and current customers.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or in-person, providing timely and accurate solutions to their needs.
  • Evaluate vehicles and assess loan eligibility, ensuring compliance with company policies and procedures.
  • Manage customer loan accounts, processing payments, and addressing any issues that may arise.
  • Conduct daily communication with customers, making courtesy calls when necessary, and providing personalized support.

What We Offer:

  • A competitive salary of $45,000 - $60,000 per year, depending on experience.
  • Paid holidays and vacation time.
  • Health benefits package.
  • Paid on-the-job training.
  • Full-time positions available, Monday to Friday with a rotating Saturday schedule.

Requirements:

  • A high school diploma or equivalent is required.
  • Previous customer service experience is preferred.
  • Computer and data entry experience is also preferred.

About Us:

LoanMax Title Loans is one of America's most respected title loan companies, with nearly 1,000 stores across more than twenty states nationwide. Our mission is to deliver outstanding customer service, honesty, and integrity in every interaction.



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