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Director of People Operations
2 months ago
The Jacksonville Jaguars are a professional football team and a member of the National Football League's AFC South Division. With a rich history dating back to 1995, the Jaguars have established themselves as a competitive force in the league, winning four division titles and consistently pushing the boundaries of excellence.
Our Company ValuesWe are guided by our core values of Passion, Respect, Innovation, Dedication, and Empowerment (PRIDE). These values are the foundation of our workplace culture, and we strive to create an environment that is inclusive, dynamic, and exciting. We believe in the importance of diversity, continual learning, and transparency, and we are committed to leading the way in developing a distinct and inclusive team.
Job SummaryThis is an exciting opportunity to join our team as a Director of People Operations. As a key member of our HR department, you will be responsible for overseeing the hiring, talent management, and people operations functions, ensuring that all parts work together to create seamless workflows and an engaging, inclusive, and productive workplace.
Key Responsibilities- Have full ownership of the day-to-day People function and correlated tools, including HRIS management, HR data integrity, reporting, and other core people functions.
- Recommend and implement the best tools and systems to build a strong foundation for the People Operations team and all employees.
- Oversee and execute the full employee lifecycle, including recruitment, the interview process, paperwork, onboarding, performance management, and offboarding.
- Onboard new employees, oversee and coordinate new hire orientations.
- Act as a liaison between the People and Culture team and the Payroll and Benefits team on various team member matters.
- Partner with payroll and benefits team to ensure competitive benefits programs are in place to support the company's ability to attract and retain top talent.
- Process all administrative needs as part of an employee's lifecycle, such as FMLA, accommodations, LOA requests, employment verifications, tuition reimbursement, unemployment claims, name changes, etc.
- Oversee performance review and feedback processes.
- Identify key performance indicators for the organization's people operations function, assess the organization's success and competitiveness based on these metrics.
- Ensure company remains compliant with Federal, state, and local laws and regulations and file all required reports in a timely manner.
- General office administrative oversight, including management of office spaces and desk assignments, employee collaboration and meeting areas, and vendors.
- Oversee general and routine offerings and operations, such as employee daily lunches, game day people operations, and various other employee perks.
- College degree.
- Minimum of seven (7) previous years' relevant experience.
- HRCI or SHRM certification strongly preferred.
- Strategic thinker.
- Experience in recruiting and interviewing.
- Strong ability to build rapport, relate to others is a must.
- High-performing and able to build high-performing teams.
- Discerning eye for talent and high standards for excellence in candidate selection.
- Comfort building things from scratch and ability to synthesize ideas and frameworks.
- Ability to handle confidential and sensitive issues with diplomacy, discretion, and integrity.
- Working knowledge of and experience with various HR systems, processes, policies, practices, procedures, and tools.
- Extensive knowledge of Ceridian Dayforce a plus.
- Demonstrated understanding of employment and labor law policies, regulations, and practices.
- Independent, self-starter who takes the initiative to identify and assist in resolving problems both within and beyond areas of direct responsibility.
- Excellent judgment and ability to maintain effectiveness, professional demeanor, and positive attitude, even in ambiguous situations and during high-pressure periods.
- Oversaw performance review processes previously, a plus.
- Exceptional organizational skills with attention to detail.
- Ability to lead a team.
- Model the behaviors that demonstrate commitment to the Jaguars Vision, Lens, Purpose, and Values.
We offer a comprehensive benefits package, including health, dental, vision, and life insurance options, mobile phone stipend, 100% match of the employee's contribution, up to 5% of income, in company 401(k) program, 16 weeks of paid parental leave, including adoption, leave sharing option available, company-provided lunch, during the work week, wellness programs, team member recognition and mentor programs, 20 paid company holidays in addition to 17 days of PTO, summer Fridays, JagsU, and various company and departmental training and development options.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.