Digital IT Solutions Analyst
3 weeks ago
Roles and Responsibilities:
The Digital IT Solutions Analyst will work on both infrastructure and applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley.
This includes:
- Installation, maintenance, and general support of both hardware and software critical for day-to-day business operations, on the production floor
- Configurations and implementation of applications solutions to improve process efficiency
- Backup production workstations and building an asset inventory and knowledge base of production data, software, and hardware solutions
Key Responsibilities:
- Partner with various business departments to build and configure application solutions to improve overall process efficiency
- Build asset inventory and catalog data, software, and IT hardware in production area
- Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems
- Backup/image all workstations on the production floor as required
- Install and/or upgrade software solutions on production workstations as needed
- Perform troubleshooting using basic diagnostic techniques
- Build/install workstations, IT equipment, or software applications as needed under guidance/supervision of division IT team
- Supports IT team on daily operations by learning and participating in a variety of activities
- Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required
- Build IT services catalog in order to provide better visibility and understanding of IT services to users
Qualifications and Education Requirements:
- Education: Bachelor's degree in computer science, information systems, or related area or equivalent
- Certifications: Microsoft Certified Professional and CompTIA certifications
- Years Experience: 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis
Preferred Skills:
- Strong customer service orientation
- Proficiency in English language, including speaking, reading, and writing
- Ability to apply innovative thinking toward problem resolution
- Ability to handle sensitive information in a confidential manner
- Strong written and verbal communication
- Detail-oriented with excellent organizational and time management
- Ability to work in a fast-paced environment and manage multiple priorities
- Willingness to learn and take initiative
- Self-starter with the ability to work independently, collaboratively, and in a team environment
Benefits:
- Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
- Continuous Employment Development and Learning
- Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
- 401K
- Aetna & Kaiser Group Medical Coverage
- Dental Insurance Coverage
- Vision Insurance Coverage
- Basic Life Insurance & AD&D
- Long Term Disability
- Voluntary Short-Term Disability
- Access to Health Joy
- GAP Medical Coverage
- Direct Deposit
- Health Savings and Flexible Spending Accounts
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