Digital IT Solutions Analyst

3 weeks ago


Simi Valley, California, United States Cenergy International Full time
Job Description

Roles and Responsibilities:

The Digital IT Solutions Analyst will work on both infrastructure and applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley.

This includes:

  • Installation, maintenance, and general support of both hardware and software critical for day-to-day business operations, on the production floor
  • Configurations and implementation of applications solutions to improve process efficiency
  • Backup production workstations and building an asset inventory and knowledge base of production data, software, and hardware solutions

Key Responsibilities:

  • Partner with various business departments to build and configure application solutions to improve overall process efficiency
  • Build asset inventory and catalog data, software, and IT hardware in production area
  • Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems
  • Backup/image all workstations on the production floor as required
  • Install and/or upgrade software solutions on production workstations as needed
  • Perform troubleshooting using basic diagnostic techniques
  • Build/install workstations, IT equipment, or software applications as needed under guidance/supervision of division IT team
  • Supports IT team on daily operations by learning and participating in a variety of activities
  • Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required
  • Build IT services catalog in order to provide better visibility and understanding of IT services to users

Qualifications and Education Requirements:

  • Education: Bachelor's degree in computer science, information systems, or related area or equivalent
  • Certifications: Microsoft Certified Professional and CompTIA certifications
  • Years Experience: 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis

Preferred Skills:

  • Strong customer service orientation
  • Proficiency in English language, including speaking, reading, and writing
  • Ability to apply innovative thinking toward problem resolution
  • Ability to handle sensitive information in a confidential manner
  • Strong written and verbal communication
  • Detail-oriented with excellent organizational and time management
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Willingness to learn and take initiative
  • Self-starter with the ability to work independently, collaboratively, and in a team environment

Benefits:

  • Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
  • Continuous Employment Development and Learning
  • Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
  • 401K
  • Aetna & Kaiser Group Medical Coverage
  • Dental Insurance Coverage
  • Vision Insurance Coverage
  • Basic Life Insurance & AD&D
  • Long Term Disability
  • Voluntary Short-Term Disability
  • Access to Health Joy
  • GAP Medical Coverage
  • Direct Deposit
  • Health Savings and Flexible Spending Accounts


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