Desktop Support Specialist

1 day ago


Simi Valley, California, United States 22nd Century Technologies Full time
Job Title: Desktop Support Specialist.

Location: Manufacturing facility in Simi Valley.

Shift: 1st.

Duration: 6 Months+.

Payrate: $30/hr. on W2 without benefits.

Required Certifications:
  • Microsoft Certified Professional and CompTIA certifications.
Job Designation:
  • The Digital Solutions Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users.
  • Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations.
  • Configurations and implementation of Applications solutions to improve process efficiency.
  • Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.
  • Documentation of variety of IT processes and applications solutions including IT Services catalog.
Role & Responsibilities:
  • Partner with various business depts. to build and configure application solutions to improve overall process efficiency.
  • Build asset Inventory and catalog data, software and IT hardware in production area.
  • Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems.
  • Backup/Image all workstations on the production floor as required.
  • Install and/or upgrade software solution on production workstations as needed.
  • Perform troubleshooting using basic diagnostic techniques.
  • Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team.
  • Supports IT team on daily operations by learning and participating in a variety of activities.
  • Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required.
  • Build IT services catalog in order to provide better visibility and understanding of IT services to users.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance is required.
Education:
  • Bachelor's degree in computer science, information systems, or related area or equivalent.
Required Experience:
  • Years' Experience: 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis.
  • Hands-On experience in the following areas.
  • Maintenance and support of computer hardware or related equivalent experience.
  • Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred
  • Experience with Software development and scripting languages including SQL and Shell scripting.
  • Manufacturing environment, preferred.


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