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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our Port Administration team at Ecology Transportation Services. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of transportation orders, and maintaining a high level of billing accuracy.
Key Responsibilities- Customer Service: Receive, process, and communicate with assigned customers to schedule drayage orders, verify order data against customer documents, and respond to customer queries in a timely and professional manner.
- Order Processing: Communicate and coordinate with the Dispatch Operations team to ensure accurate entry and processing of orders into our Transportation Management Software (TMS).
- Billing and Invoicing: Review complete orders daily, verify rates to ensure billing accuracy, and bill assigned customers per company proposals and guidelines.
- Education: High School Diploma or equivalent required; Associate's degree preferred.
- Experience: 1-2 years of customer service experience in the trucking industry preferred; 1 year of TMS or Profit Tools experience highly preferred.
- Skills: Strong skills in Microsoft Office Suite, particularly Excel and Word; strong organization, scheduling, and communication skills; clear and concise verbal and written communication.
- Work Environment: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Physical Activity: Occasionally required to stand and walk; must frequently lift and/or move up to 25 pounds.
The Customer Service Representative role offers a competitive compensation structure, with an hourly wage ranging from $18 to $22. Additionally, the final hourly rate may vary based on the candidate's experience, qualifications, and skills. We offer comprehensive benefits, including medical, dental, and vision insurance, a 401k plan with employer matching, generous paid time off, and life insurance coverage.
