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Customer Support Associate I

2 months ago

Louisville, Kentucky, United States Molina Healthcare Full time

Customer Support Associate I

Molina Healthcare is looking for a dedicated Customer Support Associate to join our team. This role is essential in providing exceptional service to our members and providers.

Key Responsibilities:

  • Handle incoming and outgoing calls from members and healthcare providers
  • Perform assessments and surveys to gauge member satisfaction
  • Maintain accurate records of all interactions
  • Establish strong relationships with customers to surpass their expectations
  • Effectively listen to identify and address customer needs
  • Meet performance metrics related to call quality and attendance
  • Work collaboratively with various departments
  • Address customer inquiries regarding eligibility, benefits, and claims
  • Communicate professionally with all customers
  • Utilize systems such as Salesforce, Pega, and Microsoft Teams

Work Environment:

This position is part of a contact center environment, focusing on delivering high-quality customer service.