Airline Wheelchair Operations Supervisor
4 days ago
Job Summary
Bags, a leading provider of airport services, is seeking a highly skilled and customer-focused Wheelchair Supervisor to join our team. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient operation of wheelchair services at our airport facilities.
Key Responsibilities
- Oversee the wheelchair operation to ensure that all passengers requiring assistance are provided with exceptional service.
- Assist passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.
- Push wheelchair passengers to and from gates, ensuring their safety and security.
- Complete any necessary wheelchair or incident reports.
- Follow dispatcher gate orders and maintain a friendly and positive attitude towards passengers.
- Exceed customer service standards and maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Requirements
- Must be at least 18 years of age.
- Be authorized to work in the United States.
- Must be able to clear a background and drug screen.
- At least one year of supervisory experience.
- Airline experience preferred.
- Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
Benefits
- Health, Dental, and Vision Insurance available (Full-time).
- No flight benefits are offered.
Appearance Guidelines
Employees are expected to present a professional business-like image at all times. This includes wearing clean and well-maintained approved uniforms on shift.
Equal Opportunity Employer
Bags is an equal opportunity employer committed to recruiting, hiring, training, and promoting employees without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other protected classes.
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