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Customer Service Sales Specialist

2 months ago

Lake Zurich, Illinois, United States Scenthound Lake Zurich, IL Full time
Position:
Front Desk Sales Associate

Salary:
$15.00 to $16.00 per hour plus an average of $ per hour in tips = $19 to $21 per hour

Position Type:
Full-time (hours per week)

About Us:
Scenthound is redefining the dog grooming industry. We focus on the overall health and wellness of dogs, offering a membership-based model that ensures consistent care and maintenance for our furry clients. Our culture emphasizes collaboration and safety for both dogs and employees.

Role Overview:
As a Front Desk Sales Associate, you will be instrumental in enhancing sales, increasing average transaction values, and suggesting additional products or services to our clientele. This role demands outstanding customer service abilities, sales acumen, and a genuine enthusiasm for promoting canine wellness.

Ideal Candidate:
We seek a dynamic Sales Associate who excels at building relationships with customers. The ideal candidate will possess an engaging personality, capable of connecting with our clients. Successful applicants will be independent problem solvers, adaptable, detail-oriented, and passionate about dogs.

Key Responsibilities:
1. Manage leads through CRM and coordinate appointments.
2. Drive membership sales both in-store and via phone by educating customers on health and wellness.
3. Assess customer needs and recommend suitable products or additional services during visits.
4. Assist in fostering a knowledgeable team focused on dog wellness and safety.
5. Collaborate with management to ensure effective scheduling and meet performance indicators.
6. Provide guidance and mentorship to fellow team members.
7. Maintain quality standards through active participation and training.
8. Communicate effectively with customers and upper management.
9. Address customer concerns and ensure satisfaction.
10. Uphold the safety of dogs and team members at all times.
11. Follow Scenthound's sanitary and cleaning protocols.

Skills and Qualifications:
- Proven sales and customer service experience, ideally in a membership-oriented environment.
- Strong communication skills for interaction with team members and customers.
- Leadership and coaching abilities to aid team development.
- Attention to detail and problem-solving capabilities.
- Proficiency in technology and computer systems.
- Commitment to delivering high-quality service.

Benefits:
- Competitive hourly base pay, plus participation in the tip pool.
- Opportunity for monthly performance-based bonuses.
- Potential for career advancement within the organization.
- Closed Sundays (with rare exceptions).
- Full-time employees qualify for medical, dental, and vision insurance.
- Merit-based pay increases.
- Paid Time Off (PTO) for both full-time and part-time staff.
- No late evening shifts.