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Administrative Office Specialist

2 months ago

Mount Airy, North Carolina, United States Jay's Heating, Air & Plumbing Full time
Job Overview

Position: Office Coordinator

Are you a dedicated and knowledgeable individual eager to contribute to a thriving organization? If so, we invite you to explore the opportunity at Jay's Heating, Air & Plumbing, where we value hard work and commitment.

At Jay's, we pride ourselves on our outstanding company culture and our dedication to providing exceptional service. As a growing business, we are seeking a talented Office Coordinator to help us drive profitability while embodying our core values: Integrity, Continuous Improvement, Positive Attitude, Kindness, and Exceptional Customer Service.

Key Responsibilities:

  • Oversee daily scheduling operations to ensure readiness for installations.
  • Manage multi-line phone systems and deliver outstanding customer service.
  • Handle purchasing tasks in accordance with company protocols.
  • Update installation job statuses and communicate with customers regarding scheduling matters.
  • Coordinate subcontractor scheduling and equipment orders.
  • Facilitate communication among installers, supervisors, customers, vendors, and office staff.
  • Assist in dispatching and scheduling service calls.
  • Obtain necessary permits and arrange inspections with local authorities.
  • Perform additional administrative tasks as required.

Compensation: Competitive hourly rate

Work Schedule: Monday to Friday, 8 AM to 5 PM

Benefits Offered:

  • Comprehensive Benefits: Medical and Life Insurance fully covered for full-time employees, with options for Dental and Vision coverage for employees and their families.
  • Core Values:
    • Integrity
    • Continuous Improvement
    • Positive Attitude
    • Kindness
    • Exceptional Customer Service
  • Stability: Family-owned business established in 2005, recognized as one of the largest and most reputable home service providers in the area.
  • Engagement: Supportive, team-oriented work environment with high employee morale.
  • Growth Opportunities: Continuous professional and personal development training available.
  • Work Culture: A dynamic team that balances hard work with enjoyment, characterized by a strong work ethic and a positive mindset.
  • Community Commitment: A well-respected brand dedicated to supporting local and global initiatives.
  • Employer of Choice: A company known for its excellent reputation and strong cultural focus.
  • Service Excellence: A commitment to delivering a 5-star customer experience, as evidenced by numerous positive reviews across various platforms.

Ideal Candidate Qualifications:

  • Minimum of 2 years of administrative experience.
  • Experience in purchasing or scheduling is preferred.
  • High School diploma or equivalent required.
  • Ability to pass drug and background checks.
  • Experience in HVAC or related fields is a plus.
  • Strong written and verbal communication skills.
  • Familiarity with dispatching software is advantageous.
  • Excellent organizational and prioritization skills.
  • Able to thrive in a fast-paced environment.
  • Knowledge of the service area and map reading skills.
  • Proficient in Microsoft Office and web-based software.
  • Ability to maintain real-time communication with dispatch and management.
  • Attention to detail is essential.

If you believe this role aligns with your career aspirations, we encourage you to consider this opportunity.