Veterinary Receptionist

We are seeking a highly motivated and compassionate individual to join our team as a Full-Time Veterinary Receptionist at Community Veterinary Partners. As a key member of our team, you will play a vital role in providing exceptional care to our animal patients and exceptional service to their owners.

Key Responsibilities:

• Greet and welcome clients and their pets with a friendly and professional demeanor.
• Schedule appointments, surgeries, and follow-up visits, ensuring efficient and organized management of the appointment schedule.
• Answer incoming phone calls and address client inquiries, providing accurate information regarding services, pricing, and general pet care.
• Check-in patients, verify client information, and update medical records as necessary.
• Collaborate with veterinary technicians and doctors to ensure smooth patient flow and timely completion of tasks.
• Process client payments and manage financial transactions accurately.
• Maintain cleanliness and organization of the reception area, waiting room, and front desk.
• Uphold client confidentiality and ensure compliance with all relevant privacy regulations.
• Provide support and assistance to the veterinary team as needed.

Requirements:

• Previous experience in a customer service role, preferably in a veterinary or medical setting.
• Excellent interpersonal and communication skills, with the ability to interact professionally and empathetically with clients and colleagues.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities effectively.
• Proficiency in using computer systems and software applications, including appointment scheduling and billing systems.
• A genuine passion for animals and a commitment to providing exceptional customer service.
• Ability to remain calm and composed in stressful situations, ensuring a positive experience for both clients and patients.
• Flexibility to work during regular business hours, including evenings (up to 7:30pm) and weekends (until 2pm).
• Experience with Impromed preferred but not required.

We offer a competitive salary commensurate with experience and a comprehensive benefits package, including medical, dental, and vision, retirement plans, paid parental leave, pet discounts, and more.

If you are a self-motivated, compassionate individual with a love for animals and a desire to contribute to a dynamic veterinary practice, we would love to hear from you.