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Customer Relations Specialist

1 month ago

Monroe, United States Orkin Full time
Unlock Your Career Potential with Orkin

We're seeking a highly motivated and service-oriented individual to join our team as a Customer Service Specialist. As a key member of our customer-facing team, you'll play a pivotal role in delivering exceptional service experiences that exceed our customers' expectations.

Responsibilities:
  • Field incoming requests and schedule service visits to ensure seamless customer experiences
  • Lead with empathy and a service mindset to resolve issues and maintain customer satisfaction
  • Collaborate with our Orkin Pros to optimize routes and minimize drive time
  • Monitor and update customer databases with accurate information
  • Participate in quality assurance processes to ensure exceptional service delivery
What We Offer:
  • A competitive hourly rate of $18.00 to $22.00
  • A comprehensive benefits package, including medical, dental, vision, and life insurance
  • A 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
Why Choose Orkin?
  • We're a global leader in residential and business service provision, with over 120 years of experience
  • Our industry is growing and recession-resistant, offering a stable career path
  • We value service-oriented individuals who build loyalty and trust with clients
  • We're committed to supporting our community and making a positive impact
Qualifications:
  • Previous experience in customer service or sales is preferred
  • High school diploma or equivalent required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office

We're an equal opportunity employer and welcome applications from all qualified candidates. If you're a motivated and service-oriented individual looking for a rewarding career, apply now to join our team at Orkin.