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Intake Specialist
5 months ago
Job Type Full-timeDescriptionJoin us in the fight for what's rightDeMayo Law Offices is seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for our callers and provide all prospective clients with an exceptional telephone experience.ResponsibilitiesHandling a high volume of incoming calls, setting the tone and pace of every client callAccurately applying the firm's criteria, protocol and procedures to each caller's circumstancesPerforming multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representationEffectively communicating next steps if legal representation is warrantedExplaining, kindly and professionally, when the firm will not be able to assist a prospective clientPerforming administrative duties related to customer service, client intake and overall client retentionEffectively "selling" the firm and services offeredMeeting targeted number of calls handled and appointments setTreating the first and last calls of the day with the same level of care and compassionQualificationsBachelor's degree preferred; however, a combination of education, certifications and experience may be consideredExtensive knowledge of the personal injury/bodily injury field from previous experience in either the insurance industry or a personal injury law firmOutstanding customer service skillsBilingual (Spanish) PreferredStrong analytical and problem-solving skillsExcellent communication and customer service skillsBenefitsCompetitive salaryMedical, dental, and vision insuranceBase life insurance paid by the firm plus supplemental optionShort and long-term disability paid by the firm401(k) with matchPTO, plus holidays and paid volunteer time offEducation and gym reimbursementEqual Opportunity StatementDeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.
