Operations Director

2 weeks ago


Irvine, California, United States Jobot Full time

This Jobot Job is hosted by: Dana Stark

We have been in business for over 20 years and are growing like crazy

As the Operations Manager for an insurance broker, you will play a crucial role in overseeing and managing the operational aspects of the organization.

Your primary responsibility will be to optimize efficiency, enhance productivity, and ensure seamless business operations across all departments.

Operations Management:

Develop and implement operational strategies, policies, and procedures to streamline processes, enhance productivity, and improve customer service within the insurance brokerage.

Oversee day-to-day operations, including underwriting, claims processing, policy administration, and customer support.

Performance Monitoring:

Establish performance metrics, key performance indicators (KPIs), and service level agreements (SLAs) to measure operational efficiency and effectiveness.

Regularly monitor and analyze data to identify areas for improvement and make data-driven decisions.

Identify opportunities to streamline operations, reduce costs, and improve workflow efficiency.

Work closely with cross-functional teams to design and implement process improvements and automation initiatives, ensuring seamless integration and optimal utilization of technology solutions.

Risk Management:

Collaborate with risk management teams to identify and mitigate operational risks.

Develop and implement risk assessment and control measures to ensure compliance with industry regulations, legal requirements, and company policies.

Team Leadership:

Provide strong leadership and guidance to operational teams, including underwriters, claims processors, policy administrators, and customer service representatives.

Relationship Management:

Negotiate contracts, establish service level agreements, and monitor performance to ensure quality service delivery and optimal business partnerships.

Strategic Planning:

Collaborate with the executive team to develop and execute the company's strategic plans and objectives.

Compliance and Regulatory Oversight:

Stay abreast of industry trends, changes in regulations, and compliance requirements.

Ensure operational processes and systems align with legal and regulatory standards, implementing necessary adjustments as needed.

Financial Management:

Collaborate with the finance team to develop and manage operational budgets, monitor expenses, and identify opportunities for cost savings and revenue growth.

Bachelor's degree in business administration, finance, or a related field.

MBA or equivalent advanced degree is preferred.

Extensive experience (8+ years) in operational management within the insurance industry, preferably as an insurance broker.

Proven track record of successfully managing complex operational functions, driving process improvements, and achieving operational targets.

In-depth knowledge of insurance brokerage operations, underwriting processes, claims management, and policy administration.

Excellent analytical and problem-solving abilities, with a data-driven mindset.

Familiarity with insurance regulations, compliance standards, and industry best practices.

Proficiency in utilizing technology and automation tools to optimize operations.



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