IT Support Specialist

1 week ago

Philadelphia, Pennsylvania, United States Gesu School Full time
Job Summary

Gesu School is seeking a highly skilled and experienced IT Support Technician to join our team. As a key member of our technical support unit, you will provide end-user support, troubleshoot hardware and software issues, and maintain our computer systems and networks.

Responsibilities
  • Provide technical support to faculty, staff, and students, including hardware and software troubleshooting, repairs, and maintenance.
  • Install and configure Windows 10 and 11 operating systems, as well as Microsoft Office Suites.
  • Familiarize yourself with Windows 10 & 11 OS/Microsoft (OSD) Operating Systems, Apple manager and products, and Google and Gmail applications related to Education.
  • Support users in various ways, including walk-up, desk visit, virtual, or telephone/help desk styles of support.
  • Set up incoming computers, Chromebooks, and other IT-related equipment, configure network settings, and join to the network.
  • Coordinate with external IT partners to resolve technology issues, when necessary.
  • Maintain up-to-date inventory of school property, including computers, monitors, printers, and other IT-related equipment.
  • Responsible for the servicing/contracting (with outside vendor) of computers, monitors, printers, desktop phones, etc. throughout the building.
  • Maintain up-to-date inventory of all faculty, staff, and student devices (computers, printers, monitors, and other IT-related school property).
  • Onboarding/offboarding of employees as it relates to issuing/retrieving school-issued computers, monitors, printers, etc.
  • Document incidents in the helpdesk ticketing system and ensure timely resolution of open tickets.
  • Communicate clearly and proactively with technology users and staff to understand, identify, document, and resolve problems.
  • Repair computers, including Chromebooks, iPads, etc.
  • Provide classroom/teacher support regarding technology, including Smart Boards, SMART TV, video cameras, etc.
  • Install approved software releases, system upgrades, patches, and software-related compatibility issues.
  • Maintain a working knowledge of computer technology, network systems, and standard software, and act as a resource of technical information to the end-user community.
  • Help with setup of building functions that require IT support.
  • Responsibilities may expand based on the needs of Gesu School.
Requirements
  • At least two years of full-time experience assisting customers by identifying and/or resolving hardware and software issues.
  • OR an equivalent combination of education and experience.
  • Must be a U.S. citizen.
  • Must submit a cover letter and resume.
Benefits

Gesu School offers a competitive compensation package, including full health, vision, and dental coverage, 403(b) plan with match, company 401(K), vacation, personal, and sick days, group life insurance, and disability insurance.

Gesu School is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by law.

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