Field Service Manager, Physical Properties
1 month ago
Job Summary
We are seeking a highly skilled Field Service Manager to lead our Physical Properties Field Service team at Petroleum Analyzer Company, LP. As a key member of our service team, you will be responsible for providing exceptional customer service, managing field service operations, and driving business growth.
Key Responsibilities
- Manage and coordinate field service activities to ensure timely and effective delivery of services to customers.
- Monitor and analyze customer-facing KPIs to identify areas for improvement and implement strategies to enhance customer satisfaction.
- Develop and implement service models to drive business growth and increase revenue.
- Lead and motivate a team of field service technicians to achieve exceptional customer service and business results.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Monitor and report on field service revenue and expenses to ensure alignment with departmental budget.
Requirements
- Bachelor's degree in Engineering, Chemistry, or a related field.
- 7-10 years of experience in field service, with a focus on analytical instruments and customer-facing roles.
- 5+ years of experience in a supervisory or leadership role, with a proven track record of driving business growth and customer satisfaction.
- Strong technical aptitude and knowledge of analytical instruments and customer groups.
- Excellent leadership, communication, and project management skills.
What We Offer
Petroleum Analyzer Company, LP offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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