Service Advisor

3 days ago


Albany, New York, United States Destination KIA Full time

Service Advisor Opportunity at Destination Kia

Are you a skilled Service Advisor looking for a new challenge? Destination Kia, a leading automotive dealership, is seeking a talented and customer-focused Service Advisor to join our team.

We're looking for someone with a passion for delivering exceptional service, a deep understanding of vehicle maintenance, and excellent communication skills. As a Service Advisor at Destination Kia, you'll play a crucial role in scheduling service appointments and ensuring our customers' vehicles receive top-notch care.

Your Key Responsibilities:

  • Greet customers warmly, obtain vehicle information, and perform comprehensive vehicle inspections.
  • Accurately document vehicle issues on repair orders and present customers with detailed service maintenance options.
  • Collaborate with customers and, when necessary, test drive vehicles to confirm problems or refer them to our expert technicians.
  • Draw on vehicle history and inspections to recommend additional necessary services while stressing the importance of regular maintenance.
  • Provide customers with precise written cost estimates for labor and parts, establish promised timeframes, and obtain approvals.
  • Maintain open communication with customers, update them on any changes in estimates or timelines, and secure authorization for additional repairs.
  • Implement service-marketing initiatives to enhance customer satisfaction and promote repeat business.
  • Conduct quality control checks to minimize comebacks and uphold our high standards.

Requirements for this Role:

  • High school diploma or equivalent.
  • Proven experience in a dealership environment.
  • In-depth understanding of vehicle mechanical operations.
  • Excellent written and verbal communication skills.

At Destination Kia, we offer a supportive and professional work environment where your expertise will be valued. Additionally, we provide opportunities for growth and development within the company.

Our compensation package includes a competitive salary and bonus structure, providing ample earning potential.

Salary Information:

Minimum Salary: 65,000

Maximum Salary: 100,000

Salary Unit:

Yearly


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