Automotive Service Advisor

4 days ago

Albany, New York, United States Albany Subaru Full time
Job Title: Automotive Service Advisor

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Victory Automotive Group Inc.

Job Summary:

The Automotive Service Advisor will serve as the primary point-of-contact for all automotive service and repair matters, ensuring seamless communication between customers and technicians. This role requires strong technical and customer service skills, with the ability to listen, understand, and address customer concerns effectively.

Key Responsibilities:
  • Schedule service for customers, either in person or over the phone, to ensure prompt and accurate diagnosis of any problems.
  • Follow up on the status of repairs to ensure vehicles are ready when promised, and inform customers in advance when cars cannot be ready at the promised time.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Ensure all completed repairs have gone through quality control and/or a road test.
  • Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information.
  • Ensure all service level targets are met or exceeded.
  • Ensure required documentation is complete and in compliance with regulations and standards.
  • Comply with and enforce all safety policies and procedures.
  • Attend all staff meetings, trainings, and educational classes as required.
Requirements:
  • High school diploma or GED.
  • One year of dealer-level or large facility experience preferred.
  • Valid and unrestricted driver's license and clean driving record.
  • Professional and dependable.
  • Safety and customer service oriented.
  • Basic computer and internet skills.
  • Outstanding communication skills.
  • Professional appearance and work ethic.
  • Ability to read and comprehend instructions.
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed.
Benefits:
  • Competitive pay based on experience.
  • Medical benefits.
  • Paid vacation.
  • Holidays.
  • Professional workplace.
  • Non-smoking workplace.
  • Drug-free workplace.
  • Opportunity for advancement.
  • Direct deposit.
  • 401(k) with company match.

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