Customer Service Ambassador

1 week ago

Villa Park, United States Planet Fitness Full time

{"Benefits": "At Planet Fitness, we offer a comprehensive benefits package that includes 401(k) matching, dental insurance, employee discounts, health insurance, opportunity for advancement, profit sharing, training & development, vision insurance, and wellness resources.", "Job Responsibilities": "As a Customer Service Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience. Your responsibilities will include greeting members and guests, providing exceptional customer service, answering phones in a friendly manner, assisting callers with a variety of questions, checking in members, providing tours of the club, signing up new members, logging amenities, and communicating updates and billing issues to members and guests. You will also respond to member questions and concerns in a timely and professional manner, and perform regular cleaning of the entire facility, bathrooms, equipment, front desk area, and amenities.", "Qualifications and Physical Demands": "To be successful in this role, you must be 18 years of age or older, punctual and reliable, and have customer service experience. You will also be required to continually stand and walk during your shift, continually talk to members and potential members in person and on the phone, and be able to lift 45 pounds.", "Why Work at Planet Fitness": "At Planet Fitness, we are committed to creating a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. We encourage professional growth and development, make true, lasting connections with coworkers, and create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.", "Equal Opportunity Employer": "Planet Fitness is an equal opportunity employer and employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).", "Note": "PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.", "Why You Should Apply": "If you are a customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this role. As a Customer Service Representative at Planet Fitness, you will have the opportunity to make a positive impact in the lives of our members and guests, and be part of a dynamic and growing company that values its employees and the communities it serves.", "Additional Information": "This position has a $1/hour premium added to any hours worked 6:00 PM-6:00 AM. Following 120 days of active employment, you will be eligible for a.50 cent increase. You will also receive a FREE Black Card Membership, 401(k) with generous employer match, profit sharing program, and employee assistance program.", "Key Skills": "Customer service, communication, problem-solving, teamwork, adaptability, and time management.", "Work Environment": "Our club is a sparkling clean and welcoming environment where we all pitch in to keep it pristine. You will work in a fast-paced environment with a dynamic and supportive team.", "What We Offer": "At Planet Fitness, we offer a comprehensive benefits package, opportunities for advancement, and a supportive work environment that values its employees and the communities it serves.", "How to Apply": "If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this role.", "Contact Information": "Please note that employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).", "Disclaimer": "PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.", "Equal Opportunity Employer Statement": "Planet Fitness is an equal opportunity employer and is committed to diversity and inclusion in the workplace.", "Job Type": "Full-time", "Location": "Planet Fitness locations", "Industry": "Health and Wellness", "Job Category": "Customer Service", "Job Function": "Customer Service Representative"}

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