Customer Service Ambassador

3 weeks ago


Villa Rica, Georgia, United States Verida - Southeastrans, Inc. Full time

Job Summary:

As a Customer Service Representative at Verida - Southeastrans, Inc., you will play a vital role in ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services.

Key Responsibilities:

  • Assist callers efficiently and effectively in resolving their inquiries and concerns.
  • Provide clear and concise information regarding transportation services and policies.
  • Respond to customer complaints and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on company policies and procedures to provide accurate information to customers.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer software and systems.


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