Desktop Support Specialist

3 weeks ago


Chattanooga, Tennessee, United States F2OnSite Full time
Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at F2OnSite for a 4-6 month project in Chattanooga, Tennessee.

Responsibilities:
  • Perform basic and moderately complex troubleshooting and repair activities in an end-user environment, including PC's, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs.
  • Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Display outstanding technical and professional services skills at all times.
  • Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
  • Understand and follow all documented service operations policies and procedures.
Requirements:
  • 3+ years of Desktop Support experience.
  • Working knowledge of Imaging and Deployment.
  • Experience with End-User Support.
Skills:
  • Excellence in communication and customer-facing skills.
  • Strong oral, written, and interpersonal skills.
  • Ability to follow instructions and processes with minimal instruction.
  • Ability to lift and/or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit.


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