Desktop Support Specialist
4 weeks ago
At Resource Logistics, we are seeking a skilled Desktop Support professional to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our technology infrastructure.
Key Responsibilities:
- Provide hands-on support for Windows PC and Mac-related issues, ensuring timely resolution and minimal downtime.
- Assign and work on incident tickets through Service Now, utilizing your technical expertise to resolve complex issues.
- Support meeting rooms, including TVs, Polycom, and other audio/video conferencing hardware, ensuring a smooth and efficient experience for our users.
- Assist with new user onboarding, preparing necessary IT equipment, and ensuring a seamless transition for our new hires.
- Follow technical guides for retiring and wiping old devices, working closely with our Asset Manager to ensure a secure and efficient process.
- Image and configure new PCs, adhering to our technical standards and best practices.
- Resolve end-user issues related to hardware and software, providing clear explanations and solutions.
- Take detailed notes and gather information for ticketing in Service Now, ensuring accurate and comprehensive documentation.
- Develop a proactive mindset, staying up-to-date with the latest technologies and best practices, and demonstrating a willingness to learn and grow with our team.
- Support all flavors of client operating systems, including Windows and Mac, as well as iOS and other handheld devices.
- Provide support for Microsoft Office Suite, including Office 365 online and desktop applications.
- Utilize your technical knowledge to troubleshoot and resolve hardware issues, particularly with Dell and Mac PCs.
Requirements:
- Strong hands-on experience with Windows PC and Mac-related issues.
- Ability to assign and work on incident tickets through Service Now.
- Excellent communication and problem-solving skills.
- Proactive mindset and eagerness to learn and grow with our team.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A dynamic and supportive team environment.
- Opportunities for growth and professional development.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy.
How to Apply:
Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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