Desktop Support Specialist

4 weeks ago


Chattanooga, Tennessee, United States Resource Logistics Full time
Desktop Support Job Description

At Resource Logistics, we are seeking a skilled Desktop Support professional to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our technology infrastructure.

Key Responsibilities:

  • Provide hands-on support for Windows PC and Mac-related issues, ensuring timely resolution and minimal downtime.
  • Assign and work on incident tickets through Service Now, utilizing your technical expertise to resolve complex issues.
  • Support meeting rooms, including TVs, Polycom, and other audio/video conferencing hardware, ensuring a smooth and efficient experience for our users.
  • Assist with new user onboarding, preparing necessary IT equipment, and ensuring a seamless transition for our new hires.
  • Follow technical guides for retiring and wiping old devices, working closely with our Asset Manager to ensure a secure and efficient process.
  • Image and configure new PCs, adhering to our technical standards and best practices.
  • Resolve end-user issues related to hardware and software, providing clear explanations and solutions.
  • Take detailed notes and gather information for ticketing in Service Now, ensuring accurate and comprehensive documentation.
  • Develop a proactive mindset, staying up-to-date with the latest technologies and best practices, and demonstrating a willingness to learn and grow with our team.
  • Support all flavors of client operating systems, including Windows and Mac, as well as iOS and other handheld devices.
  • Provide support for Microsoft Office Suite, including Office 365 online and desktop applications.
  • Utilize your technical knowledge to troubleshoot and resolve hardware issues, particularly with Dell and Mac PCs.

Requirements:

  • Strong hands-on experience with Windows PC and Mac-related issues.
  • Ability to assign and work on incident tickets through Service Now.
  • Excellent communication and problem-solving skills.
  • Proactive mindset and eagerness to learn and grow with our team.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A dynamic and supportive team environment.
  • Opportunities for growth and professional development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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