Solar Field Service Coordinator

2 days ago

Baton Rouge LA USA, United States Sunrun Full time
Job Title: Solar Field Service Coordinator

Sunrun is seeking a highly motivated and organized Solar Field Service Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating effective execution of field service work through branch and partner relationships.

Key Responsibilities:
  • Serve as the primary point of contact for assigned service partners or branch
  • Own and develop partner or branch relationships, including weekly/monthly reviews, utilization and workload management, process updates, and identification and resolution of specific market and process issues
  • Work to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short-term objectives
  • Lead selected program-based projects that require cross-functional engagement with key staff across the organization and external stakeholders
  • Launch initiatives that increase revenue or decrease operations costs by strategically analyzing, defining, and implementing key projects
  • Drive expanded business opportunities, programmatic growth, and innovation
  • Complete individual customer projects
  • Resolve field service escalations to resolution
  • Solve escalated tech support questions and provide recommendations on how to mitigate in the future
  • Track and provide feedback loop to Partner or Branch to reduce future escalations
  • Close out escalated tasks as assigned
  • Review and approve Service Partner and sub-contractor quotes
  • Initiate and close out Insurance claims
  • Oversee service territory set up in Scheduling Software Tool
  • On-boarding of new Partners, Branches, and Service Technicians
  • Deliver on-going training to existing Partners, Branches, and Service technicians
  • Off-boarding of and continued management of Partners
Qualifications:
  • Bachelor's Degree in a technical area of study or significant related experience or training required
  • Minimum of 3 years relevant work experience
  • Partner and/or project management experience
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Proactive, energetic, and self-motivated
  • Residential solar experience preferred
  • Applied knowledge of business metrics
  • Must be a self-starter, take on various duties, and be able to take initiative when needed
  • Independently manage day-to-day activities
  • Detail-oriented, accurate, and poised under pressure
  • Strong relationship management skills
  • Experience in PowerPoint, Word, and Excel
  • Strong CRM experience, preferably Salesforce
  • Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results
  • A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation
  • An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives, and objectives concurrently
  • A person who identifies potential conflicts at early stages and seeks win-win solutions if possible
  • Ability to work independently and closely with other members of department and project team
  • Strong written and oral communication, analytical, and interpersonal skills

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