Customer Service Representative

3 weeks ago

FuquayVarina, North Carolina, United States Leviton Full time
About Leviton

Leviton is a leading manufacturer of electrical and lighting products, with a rich history of innovation and customer satisfaction. Our team is dedicated to building solutions that make everyday spaces safer, more efficient, and more productive.

About the Role

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service organization, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Responsibilities
  • Communicate effectively with customers, responding to phone calls, emails, and other inquiries in a timely and professional manner.
  • Enter and resolve customer orders and issues accurately and efficiently.
  • Provide product information and Network Solutions policies to customers, including pricing, shipping schedules, and returns.
  • Initiate solutions and corrective actions for customer issues, such as incorrect data entry, late or incorrect product shipment, and pricing errors.
  • Facilitate the establishment of shipping dates that meet customer needs, obtaining and communicating customer delivery expectations and expediting orders that do not meet those needs.
  • Request engineering support for new item creation, communicate special requirements to manufacturing, and facilitate material substitution.
  • Handle the logistics of Material Returns and Credit transactions.
  • Compile data in various reports utilizing Excel Spreadsheets and Word Documents.
  • Participate in interdepartmental team meetings, providing customer service perspective on new product development, sales and marketing, safety, and other initiatives.
  • Complete invoices and billing corrections in Intuitive while handbilling and adjusting order invoices in Oracle. Process cancellations of orders in Oracle.
  • Assist teams as needed and support the Strategic Account Team logistics to help ensure maximum customer satisfaction.
Qualifications
  • Must have excellent customer service skills, ability to communicate effectively using phone, fax, and email with internal and external customers.
  • Attention to detail and ability to handle mathematical calculations surrounding pricing and billing.
  • Ability to multi-task and handle a high volume of work in a fast-paced environment.
  • Proven ability to work in a team environment.
Education & Experience
  • High School diploma or general education degree (GED), with AA Degree preferred.
  • Minimum 1 year of customer service experience preferably in a manufacturing environment.
  • Telecommunications, Datacom industry, and Made-to-Order experience preferred.
What We Offer

Leviton offers a comprehensive benefits package, including medical, dental, and vision insurance programs, 401K plans with employer-matching contributions, tuition reimbursement, PTO, paid holidays, and volunteer time off.

We are an EEO/AA Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process.

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