Customer Service Representative

2 weeks ago

FuquayVarina, North Carolina, United States Rent-A-Center Full time

Ready to make a meaningful impact in the lives of our customers? As a Customer Account Representative at Rent-A-Center, you will play a vital role in providing exceptional customer experiences and delivering high-quality goods that enhance their quality of life.

Key Responsibilities:
  • Customer Service: Provide top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customers' homes, and obtain new rental orders when needed on the sales floor and over the phone.
  • Deliveries & Pickups: Safely and compliantly load and unload products, while following all handling and transportation procedures, and keep vehicles clean and properly maintained as assigned.
  • Merchandising: Maintain an inviting store with organized product and cleanliness, with both customers and fellow coworkers in mind, by refurbishing merchandise to like new condition and keeping the showroom dusted, vacuumed, and organized.
Requirements:
  • High school diploma or equivalent
  • Must be at least 18 years of age
  • Valid state driver's license and good driving record
  • Ability to lift and move product such as furniture, electronics, and appliances
  • Great communication and customer service skills
Additional Traits:
  • Seeking a career with purpose and a desire to improve our customers' lives
  • A hunger to learn the business and grow with our company
  • Grit and determination to succeed in a fast-paced environment

The physical demands of this role require regular standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The ability to lift and move heavy items and merchandise is also essential. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.

This is a full-time position with a consistent schedule, including Monday through Saturday, store open to close hours, with Sundays off and one other weekday off. Schedules and hours may change throughout the year as dictated by management and business needs.

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