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Party Experience Coordinator

2 months ago


Franklin Tennessee, United States Mattel Full time
About the Role

We are seeking a highly skilled and organized individual to join our team as a Party Experience Coordinator. As a key member of our party planning team, you will be responsible for delivering exceptional customer experiences and ensuring seamless execution of parties at our American Girl locations.

Key Responsibilities
  • Party Execution: Work closely with customers to create customized party experiences, ensuring timely execution and positive outcomes.
  • Customer Communication: Develop and maintain strong relationships with customers, providing exceptional communication and service throughout the party planning process.
  • Team Collaboration: Collaborate with internal teams, including sales, services, and operations, to ensure seamless execution of parties and meet sales goals.
  • Event Planning: Plan and execute parties, including decorations, games, crafts, and activities, ensuring alignment with American Girl standards and brand guidelines.
  • Customer Satisfaction: Ensure customer satisfaction by providing exceptional service, resolving issues promptly, and exceeding customer expectations.
  • Operations Management: Manage party operations, including inventory, supplies, and equipment, to ensure efficient and effective execution of parties.
  • Training and Development: Provide training and support to team members, ensuring they have the necessary skills and knowledge to deliver exceptional customer experiences.
Requirements
  • Excellent Communication and Interpersonal Skills: Ability to build strong relationships with customers, team members, and external vendors.
  • Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Attention to Detail: Ability to ensure accuracy and attention to detail in all aspects of party planning and execution.
  • Knowledge of American Girl Brand: Familiarity with American Girl brand, products, and services, as well as knowledge of local and state health sanitation laws and food safety guidelines.