Technical Support Specialist
2 days ago
We are EandM, a leading distributor of industrial software products in California. We offer a unique opportunity for a Customer Success Agent to join our Sales Support Team.
About the RoleThis is not a sales role, but rather a customer relationship building and management position. As a Customer Success Agent, you will be key to our overall success by managing all post-sales activity for our largest and most important customers through strong relationship-building.
Our ideal candidate will have a minimum of two years related experience, excellent project management and organizational skills, and the ability to work with high-value customers. A bachelor's degree or similar working experience is preferred.
The salary range for this position is $65,000 - $80,000 per year, plus a bonus structure between $10,000 and $20,000, resulting in a total compensation of $75,000 - $100,000.
Job Responsibilities- Manage all post-sales activity for large and important customers through strong relationship-building.
- Help customers understand their integration needs and get the most out of our software.
- Develop a trusted advisor relationship with customers to ensure their goals are reasonable, achievable, and help them define how they will measure success.
- Handle escalations of issues and work across teams to resolve problems.
- Work closely with the sales team and customers to develop a roadmap for future projects.
We offer a generous benefits package, including medical, dental, vision, 20 days PTO, 401(k) matching retirement, life insurance, long-term disability (LTD) and short-term disability (STD) supplemental after one year.
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