Senior Technical Field Specialist
7 days ago
Job Summary
Orion Talent is seeking a skilled Senior Technical Field Specialist to join our team. As a key member of our field service team, you will be responsible for installing, maintaining, and repairing company-supplied equipment at customer locations.
About the Role
This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a high level of autonomy. The ideal candidate will have a background in electronics or a related field and experience working with complex technical systems.
Key Responsibilities
- Install, maintain, and repair company-supplied equipment at customer locations
- Provide technical assistance to customers and company departments
- Assist with preparing quotations or RMAs
- Complete Workorders and Field Service Reports with sufficient detail for customer invoicing
- Maintain notes and records in the customer service database (ServiceMax)
Requirements
- 2+ years of customer service-related experience
- Ability to work with little or no direct supervision
- Strong technical skills and knowledge of electronics or a related field
- Excellent communication and problem-solving abilities
- Experience with ServiceMax or similar, Salesforce and/or SAP experience a plus
- Associate's degree or equivalent experience in a technical field
What We Offer
- Competitive salary range: $70,000 - $75,000+
- Benefits package including mileage reimbursement, medical, dental, vision, 401k, vacation, sick, and holiday pay
- Allowance for clothing and new work boots each year
- Company cellphone and vehicle provided
Travel Requirements
The selected candidate should expect to spend approximately 50% of their time traveling to support local and regional clients.
About Orion Talent
We are a leading provider of talent management solutions, dedicated to helping businesses succeed through innovative staffing strategies and exceptional customer service.
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