Senior Technical Field Specialist

7 days ago


Irvine, California, United States Orion Talent Full time

Job Summary

Orion Talent is seeking a skilled Senior Technical Field Specialist to join our team. As a key member of our field service team, you will be responsible for installing, maintaining, and repairing company-supplied equipment at customer locations.

About the Role

This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a high level of autonomy. The ideal candidate will have a background in electronics or a related field and experience working with complex technical systems.

Key Responsibilities

  • Install, maintain, and repair company-supplied equipment at customer locations
  • Provide technical assistance to customers and company departments
  • Assist with preparing quotations or RMAs
  • Complete Workorders and Field Service Reports with sufficient detail for customer invoicing
  • Maintain notes and records in the customer service database (ServiceMax)

Requirements

  • 2+ years of customer service-related experience
  • Ability to work with little or no direct supervision
  • Strong technical skills and knowledge of electronics or a related field
  • Excellent communication and problem-solving abilities
  • Experience with ServiceMax or similar, Salesforce and/or SAP experience a plus
  • Associate's degree or equivalent experience in a technical field

What We Offer

  • Competitive salary range: $70,000 - $75,000+
  • Benefits package including mileage reimbursement, medical, dental, vision, 401k, vacation, sick, and holiday pay
  • Allowance for clothing and new work boots each year
  • Company cellphone and vehicle provided

Travel Requirements

The selected candidate should expect to spend approximately 50% of their time traveling to support local and regional clients.

About Orion Talent

We are a leading provider of talent management solutions, dedicated to helping businesses succeed through innovative staffing strategies and exceptional customer service.



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